FAQ

These answers cover common shopping questions at RYZE Superfoods. For an issue specific to a product or order, contact us with the listing or purchase reference.

How much is delivery and where can I order?

Standard Shipping is free on all United States orders, without a minimum spend. Delivery is available only to US addresses. See our Shipping Policy before choosing a destination.

When should I expect dispatch and arrival?

Handling takes 1–2 business days, followed by an estimated 4–6 business days in transit. Weekends and US public holidays are not business days. Tracking is emailed after shipment; the carrier may need time to show its first event.

Can I edit or cancel a purchase?

Ask us as soon as possible before dispatch and include the order reference and requested correction. We cannot guarantee that fulfilment can be stopped. Shipped goods are handled under the return policy.

How do I request a return or exchange?

Contact us within 30 days after delivery with proof of purchase. An unwanted item must remain unused in original condition and packaging. We cover eligible return postage and provide a prepaid label or instructions. Exchanges are arranged with support; read the Refund Policy.

When will an approved refund be issued?

After the return has been received, inspected and approved, we issue payment back to the original method within 10 business days. A bank or processor can require further time before the credit appears.

What should I do about damage or missing goods?

Email the order details and photographs showing damage, a defect, incorrect goods or missing contents. We investigate and arrange the appropriate remedy, covering eligible quality-related return shipping. Your rights for such problems are not limited by ordinary change-of-mind conditions.

Which payments can I use?

Checkout is in USD and displays the methods actually available for your order. Applicable taxes and the final amount are shown before payment. Do not send full card details to support; consult the Payment Policy for more information.

Where can I check ingredients or reach support?

Read the selected RYZE product’s listing and packaging for ingredients, contents, preparation and warnings. For clarification, contact the store below. Service hours are Monday to Friday, 9:00 AM–5:00 PM, local time at our business address.

Store responsible for these arrangements

Business name: RYZE Superfoods
Customer correspondence: Support@richaromamushroomcoffee.shop
Telephone contact: 224-522-2198
Physical business address: 586 Applegate Ln, Lake Zurich, Illinois, 60047, United States