Refund Policy

Purchases at RYZE Superfoods include access to the return and exchange service described here. Contact us before returning an order so that we can arrange its journey back and explain the next steps.

Starting within the return period

A return or exchange can be requested within 30 days after delivery. An unwanted item should remain unused, in its original condition and original packaging. Send the order number or another purchase record with your request; this allows us to identify the goods and provide the correct instructions.

Postage paid by the store

The store bears shipping costs for eligible change-of-mind returns as well as returns involving damage, defects or fulfilment errors. We arrange a prepaid label or another covered return method. There is no restocking charge. Unless we give you a separate return destination, the address is 586 Applegate Ln, Lake Zurich, Illinois, 60047, United States.

Incorrect or damaged contents

If your delivery is damaged, defective, missing an item or contains the wrong product, tell us what happened and supply the purchase details and useful photos. We investigate and arrange the appropriate resolution. Conditions for returning an unwanted item do not limit consumer rights concerning faulty, missing or incorrectly supplied goods.

Inspection, repayment and exchanges

We inspect the returned goods when received and advise you of the decision. After receipt, inspection and approval, we send a refund to the original payment method within 10 business days. A bank or payment service may take extra time to show the credit. For an exchange, we confirm the available replacement and its arrangements with you.

Cancellations before the parcel leaves

Contact support immediately if you need a cancellation or correction before dispatch. We will check the fulfilment stage, but a change cannot be guaranteed. After shipment, the return procedure applies. These arrangements do not exclude any cancellation or refund rights that applicable law requires.

Store responsible for these arrangements

Business name: RYZE Superfoods
Customer correspondence: Support@richaromamushroomcoffee.shop
Telephone contact: 224-522-2198
Physical business address: 586 Applegate Ln, Lake Zurich, Illinois, 60047, United States